If you are not satisfied with your VIEVU purchase of a product, please contact us for a Return Material Authorization (RMA) request within 14 calendar days of the original date of delivery. You must return the product to VIEVU within 14 calendar days of the issuance of the RMA. All returns must be packed in the original, unmarked packaging including any accessories, manuals, and documentation that shipped with the product. All unopened returns are subject to a restocking fee of 10 percent of the purchase price. All undamaged opened returns are subject to a restocking fee of 25 percent of the purchase price. Shipping charges will not be refunded. All return shipping costs are the responsibility of the customer. No returned merchandise will be accepted without a Return Material Authorization (RMA). No returned merchandise will be accepted without the original manufacturer’s packaging. We will credit you in the same manner as your original payment within 7 days of receiving the returned item. Ship authorized returns to the following address:
Warranty Department
17800 N 85th St,
Scottsdale, AZ 85255
For questions regarding our return policy please contact us.
DEFECTIVE ITEMS
If you discover what you believe is a product defect for a VIEVU product, please contact VIEVU Support. If your product does have a defect, your product is covered under the terms of your product’s warranty.
VIDEO RECOVERY DISCLAIMER
Purchaser is responsible for maintaining all evidence and videos taken with Company products. Purchaser should download all videos from Company products before returning to Company for repair or replacement. Purchaser shall indemnify Company for any evidence or videos that cannot be recovered from products.